Privacy Policy & POPIA Notice

Reitzer Pharmaceuticals (Pty) Ltd is the responsible party for the personal information collected through this competition. Information Officer: [name to be inserted], [email to be inserted], [telephone to be inserted].

Your first name and surname, mobile number, email address (mandatory), province, city or town, place of purchase (including free-text detail where you select "Other"), your till slip image, and optionally your social media handle, post link or screenshot. We also record the date and time of entry and your marketing preference.

• Competition administration (validating entries, preventing duplicate or fraudulent entries, running draws, contacting and verifying winners, fulfilling prizes) - processed on the basis of your consent and the performance of the competition arrangement between us.
• Entry confirmation - your email address is used to send you a confirmation of your entry and your entry number. This is why the email field is mandatory.
• Marketing and customer database - only where you have separately and voluntarily ticked the optional marketing box. Marketing consent is not required to enter and may be withdrawn at any time.
• Legal and audit obligations - retaining records to demonstrate a fair draw as required by the Consumer Protection Act.

With our campaign and technology service providers acting as operators under written agreement (website and database hosting, email delivery, WhatsApp messaging, voucher issuers, and the independent person supervising the draws). We do not sell your personal information. Some of these providers may store data outside South Africa; where this happens we ensure the recipient is subject to a law or agreement providing an adequate level of protection, as required by section 72 of POPIA.

Marketing consent is separate from competition entry consent. You will only receive future Reitzer's promotions or product updates if you actively opt in. You can withdraw consent at any time using the unsubscribe link in any email or by replying STOP on WhatsApp, without affecting your competition entry.

If you submit a social post, handle or screenshot for the bonus entry, you give Reitzer's permission to view and potentially repost that content for campaign marketing for up to 24 months, subject to approval.

We apply reasonable technical and organisational measures to protect your information, including access-controlled administration, encrypted transmission and restricted access to till slip images. In the event of a compromise we will notify the Information Regulator and affected entrants as required by section 22 of POPIA.

Entry data and till slip images are retained for the duration of the campaign plus 12 months for audit and dispute purposes, then deleted or anonymised. Where you opted in to marketing, your contact details are retained in our marketing database until you withdraw consent or after 3 years of inactivity, whichever comes first.

You have the right to request access to the personal information we hold about you, to request correction or deletion, to object to processing, to withdraw consent, and to lodge a complaint with the Information Regulator of South Africa (enquiries@inforegulator.org.za). To exercise any of these rights, contact our Information Officer using the details above.